Shipping Policy

Last Updated: 28 Nov 2025

Thank you for shopping with Electric Marine. This Shipping Policy outlines how we process, handle, and deliver orders placed on our website.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing time may be slightly delayed. We will notify you if there is a significant delay.

2. Shipping Methods & Delivery Times

Delivery times vary depending on your location and shipping method.

Domestic Shipping (Within USA)

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Note: Delivery times are estimates and may be affected by customs, carrier delays, weather conditions, or destination regulations.

3. Shipping Rates

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping option.

4. Order Tracking

After your order has shipped, you will receive a confirmation email containing your tracking number. Tracking updates typically take 24–48 hours to appear.

5. Customs, Duties & Taxes (International Orders)

Electric Marine is not responsible for any customs fees, import duties, VAT, or taxes incurred during or after shipping. These costs are the customer’s responsibility.

6. Shipping Restrictions

Certain items (such as electric motors or products containing lithium batteries) may be subject to:

  • Carrier limitations
  • Regional shipping restrictions
  • Hazardous materials regulations

If your order cannot be shipped due to restrictions, we will contact you for an alternative option or a refund.

7. Incorrect Shipping Information

You are responsible for providing accurate shipping details. We are not liable for:

  • Delays resulting from incorrect or incomplete addresses
  • Packages lost due to incorrect address information

If an order is returned to us due to an incorrect address, the customer must cover the reshipment fee.

8. Lost, Damaged, or Delayed Packages

Lost or Delayed Packages

If your package shows no tracking updates for more than 10 business days, contact us. We will assist with a carrier investigation.

Damaged Packages

If items arrive damaged:

  • Take clear photos of the product and packaging
  • Contact us within 48 hours of delivery

We will support a claim with the carrier and arrange a replacement where possible.

9. Split Shipments

Orders containing multiple items may be shipped separately depending on product availability and warehouse location.

10. Contact Us

If you have questions about your order or shipping, please contact:

Momentum Electric Marine USA Inc
T: (754) 301 1502
E: info@electric-marine.com

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