Refund and Returns Policy

Momentum Electric Marine USA Inc. Refund and Return Policy

At Momentum Electric Marine USA Inc., we are committed to your satisfaction. If you need to return an item, please review our refund and return policy below for eligibility and process details. We reserve the right to change or update this policy at any time without prior notice. Please check this page for the most current version before initiating a return.

Eligibility for Returns

  • Condition: Items must be unused, in their original packaging, and in the same condition as received, including all tags, manuals, and accessories.
  • Timeframe: Returns are accepted within 30 days from the date of delivery.
  • Ineligible Items: Customized products, final sale items, or items damaged by misuse are not eligible for return.

Return Process

1. Request a Return Merchandise Authorization (RMA):

  • Email our customer service team at [support@momentumelectricmarine.com] with your order number, item details, and reason for return.
  • Await your RMA approval, which includes a unique RMA number and return instructions. Requests are typically processed within 2–3 business days.

2. Package and Ship:

  • Securely package the item with the RMA number clearly marked on the outside of the package.
  • Ship the item to the address provided in the RMA instructions. Use a trackable shipping method, as we are not responsible for lost or undelivered returns.

3. Inspection and Refund:

  • Upon receiving and inspecting the item, we will notify you via email about the approval or rejection of your return.
  • Approved refunds, minus the handling and restocking fee, will be processed to the original payment method within 7 business days.

4. Costs and Fees

  • Shipping Costs: Customers are responsible for all return shipping costs, including any duties or taxes. We do not offer prepaid return labels.
  • Handling and Restocking Fee: A fee of 10% of the item’s purchase price or $20, whichever is higher, will be deducted from the refund to cover handling and restocking costs.
  • Defective or Incorrect Items: If an item is defective or shipped in error, contact us within 7 days of delivery. We will provide a prepaid return label and waive the restocking fee, subject to inspection.

5. Refund Details

  • Refunds will be issued to the original payment method, excluding shipping costs and the handling/restocking fee.
  • Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
  • No refunds will be issued for items returned without an RMA or outside the 30-day window.

Contact Us

For questions or to initiate a return, contact our customer service team:

Important Notes

  • Include the RMA number with your return to avoid processing delays.

We reserve the right to refuse returns that do not meet our policy requirements, such as items returned used, damaged, or without original packaging.

This policy applies only to purchases made through our online store at www.electric-marine.com

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